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Improve the Experience of Your Online Shoppers

Estimated reading time: 2 mins

More and more businesses are selling products online these days, and this means a high level of competition if you run an internet business. Therefore, you need to be looking for ways in which you can improve the experience of your customers wherever you can. There are various ways of achieving this feat, and we are going to check out just a few of them in this article. As tech continued to advance, you need to keep finding ways to stay ahead of the competition wherever possible.

Focus on Load Time

If your customers don’t manage to access your website in the first place, you have a 0% chance of them buying from you. Therefore, load time is the first issue that you need to address. Bear in mind that people are less and less patient these days, and they are unlikely to wait for an extended period of time to get what they are looking for. So, if the choice is between including lots of high-res images and graphics or creating a fast-loading site, you should always opt for the latter.

Map Out Navigation and Offer Site Search

Once people have actually made it onto your website, the next obstacle that you need to overcome is to make sure that they can find their way around easily. Therefore, you need to ensure that the site navigation is as clear as possible. And it is also worth having a site search if people would like to find what they are looking for in this way.

Photos and Copy Working Together

The visual elements of a website are going to be what people notice first, and you shouldn’t underestimate the value of good photography. However, the copy on the page needs to give people enough information. And this is particularly important when it comes to the product descriptions. Include customer reviews wherever appropriate as people often trust these more than the positive comments you are making about your own business. Make sure that it is spaced out well and subheadings are employed wherever appropriate.

Easy Checkout System

When people want to make a purchase from your site, the last thing that you want is to throw any unnecessary obstacles in front of them. It helps to gather customer details so that they can make multiple purchases, and single sign on solutions can help you out with this. But if they want to go through the checkout as a guest, you should also allow them to do so. Make sure that the basket is easily visible and adjustable should it need to be.

Continual improvement of the online customer experience is something which is worth focusing on – and it is not an area of business which is going to stay still. Find ways of making the lives of your customers easier when they are buying products and you are more likely to draw them back in time and time again.

 

About the author /


Simon is a creative and passionate business leader dedicated to having fun in the pursuit of high performance and personal development. He is co-founder of Applied Change, a Business Change consultancy based in the UK. Simon is also an Ambassador for Gloucestershire business. Simon is an Associate Member of the Chartered Institute of Professional Development.

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SimonStapleton.com located at Watledge , Stroud, UK . Reviewed by 18,205 readers rated: 9.8 / 10
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