Was your last performance review/appraisal enjoyable? Worthwhile? Inspiring? Constructive? It should be all of these things, if done right. But chances are, it wasn’t. And you won’t be the only one.
Over 800 professionals from over 600 companies were surveyed and the results showed that over 70% felt their performance reviews were ineffective. Surprised?
What the survey confirmed is that many of the people who experience the least satisfactory performance reviews didn’t ask enough questions . There is a strong correlation between the effort put into the review by the employee and their satisfaction.
There is one critical point I want to make upfront. Not all managers who conduct appraisals are experienced in the process. Every manager has their first time, and it takes more than one go to become good at it. Many new managers are just as nervous about conducting your review as you might be.
Whether you have a manager who is a novice at conducting reviews, or a seasoned expert, the challenge for you is the same: ask powerful questions in your performance review in order to get the most from it .
Below are six questions that will give you a solid base to start from:
Firstly, the simplest and most powerful questions of all.
The first 3 questions will extract everything you need to know about your general performance from your manager.
They are really powerful because you’re asking specific questions about your behaviors that your reviewer understands to effective, ineffective and non-existent. These are questions that are very difficult for your manager to fudge the answers on! I always ask these questions in my reviews, and I always get the most value from these questions alone.
1. “What should I continue to do?”
2. “What should I stop doing?”
3. “What should I start to do?”
Ask yourself these questions. What do they make you think? Because of their directness, depth and coverage, it is these 3 questions that form the basis of most 360-degree feedback methods.
If you only ask 3 questions in your review, these are the ones to ask.
4. “What could I have done to deliver more value to our organization?”
This question is very powerful as it links goal-setting to company value. Value you will create. It demonstrates your interest in the commercial success of your company (not just your own interests) and that you are serious in taking personal accountability for it.
Even better: suggest your own answers to the above questions – using actions that stretch the boundaries of your role.
5. “What could I have done to give me the best opportunity to move onto the next level in this organization?”
is a question which asks your reviewer to be explicit about the behaviors, skills or qualifications you will need to demonstrate to progress in your career; this might be grade, position, pay, or whatever. Don’t be afraid to ask this question – many people avoid it. If you don’t know what you have to achieve to be ready for promotion, then how will you know when you have got there?
6. Ask your boss “What can I do to make you more successful?”
This is a very powerful question. Why? It works on two levels: you’re suggesting that goals should be set and demonstrating your willingness to be measured (“..I do..” and “..more successful..” ), and secondly, you are creating an opportunity to be delegated to, i.e. take a responsibility from your boss.
Great managers need to delegate to be successful, so create a situation where your manager can offer this to you.
The other advantage to asking this question is that your colleagues probably haven’t (unless they’re reading this post)
These questions work
Since being developed, these questions have been tried and tested by over 500 professionals. 65% discovered that formulating a constructive set of questions in preparation for their Performance Appraisal resulted in satisfaction evidenced by increased scores from the appraisal in which it was asked. Moreover, 83% then found that the subsequent appraisal yielded even better scores. Why? Well what they found is that they then understood what adjustments they needed to undergo to make a greater contribution to the success of their organization. In other words, they found that they didn’t just do their job better, but they helped their colleagues, managers and reports succeed too.
7. Is there a Seventh?
Do you have a ‘killer question’ that you’ve used in your performance review? Or is there a question you’ve always wanted to ask? Then leave a comment below and share your thoughts! Who knows, I might even add it into this post…?
Rock YOUR Next Performance Review
If you are the reviewer or reviewee during a performance appraisal, then here is an excellent book that shares phrases to use. It isn’t just a ‘say this, and then this…’ kind of book, it shows you what phrase-constructs to use in the right context to help make a performance appraisal as effective as it could be: 2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results.