Don’t try and be Clever, Stupid: Using language for the layman

Do you sometimes get blank stares when discussing IT matters with the business? Or maybe you get push-back on changes you want made, but the push-back is non-specific or seems irrational? Well maybe the reason is because you’ve lost your audience in your use of language. I come across situations very frequently where this is the […]

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Why Business Sponsorship and a Center of Excellence is Key to BPM Success

BPM isn’t a fad nor a bolt-on to business. BPM is a model for business and it is growing. BPM is about continuous improvement and scale through technology. BPM must be recognized at the highest level in an organizational to truly deliver on the promises sold by vendors. Here’s why: Continuous improvement is the primary

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What’s this Software as a Service (SaaS) all about? A layman’s view and implications for Technical Professionals

Many of you might know about Software as a Service (SaaS). It is a growing industry within IT, and based around (what might be to some) a simple concept. That is, software isn’t owned, but rented; not installed, but accessed; it’s not paid for upfront, but pay-as-you-go. You could liken it to watching TV rather

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You Must Industrialize IT to Secure your Organization’s Future

Can you afford to continue wasting time and resources by re-inventing the wheel and firefighting? This is the question many IT leaders are asking themselves in light of a downturn in financial markets and pressure to get more from less. Recent keynote addresses by companies like IBM and Forrester say that IT must move away

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Prepare for the Future of IT Organization, or Be Left Behind

I’ve just come from the Forrester IT Forum in Lisbon, Portugal, and discovered a number of insights that crystallized some thoughts I’d been having for a while. One of these insights that resonated especially was the future of IT Leadership and the potential fork in the road of the IT career path. During the last

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The Phenomenal Power of Enablement: Implications for Corporates and Individuals

You might think that Web 2.0 was set to totally disrupt and displace the big players in the IT industry. New players have risen in the last 15 years; Google, Amazon, eBay, Facebook, Myspace, to name but a few. All these new guy’s propositions are based on amassing large volumes of data on individuals and

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How to respond when prospectors call following Press Announcements

Have you noticed that when your organization announces something in the press that you begin to receive an unusual number of calls offering consultation and other services? Your company may have just announced a new product launch, division, lay-offs or a serious accountancy error. It can be a pain in the ass, quite frankly. But

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Grip of recession (?)

The media continues to report that we’re in the grip of a recession. Whilst this maybe true, I haven’t yet seen a cascade of severance and canceled projects; but that may still come. A little while ago I offered 5 recession beating tips for Technical Professionals which discussed some proactive measures to reduce your personal

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The Implications of the Product Life-Cycle (Part Two)

This is a continuation of this previous article, which looks at the implications of the Product Life-Cycle. In the previous article, I discussed the phases Development, Introduction and Growth. Now onto Maturity. Maturity is the phase where the product is well established in the market in terms of market share and is turning a healthy profit for

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Brilliant Basics: Converting ideas and opportunities in technology to business value

Nobody has the monopoly on good ideas. You may find yourself in a situation where you have a good idea that can revolutionize your organization, if only ‘management’ could see it. You’re bursting at the seams to speak to someone who can sponsor the idea and make it happen. For the bright technical professionals who

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Brilliant Basics: Getting the Most from Email Communication in Business

The Internet has brought unprecedented access to information, and to each other. Using email, we are now able to contact friends, family and colleagues worldwide at the same time and from the same place, at low cost and effort. The trouble is, (for the same reasons) other people can contact us, often unsolicited. Spam is

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