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4 Issues That You Need To Address As A Logistics Business Owner

Estimated reading time: 3 mins

If you’re running a logistics business, you will face unique challenges on the market. Here are some of the problems that you need to tackle head on.

Safety 

First, you do need to consider the issue of safety in your logistics business. Problems with safety can cause a number of headaches for you. It could lead to a lawsuit, it might damage your reputation and the costs could be severe enough that you have to shut your doors. To handle the problem of safety, you need to address the issues that could lead to accidents. For instance, think about what you are transporting. You need to know how to transport water in a vehicle and various other items. Water is particularly problematic as it moves, shifting the weight of the vehicle, thus making it unstable. It’s absolutely essential that you are setting up vehicles the right way to counteract this issue. You also need to guarantee that your workers are taking the right level of breaks.

Reviews

As with any other business, you do need to handle the issue of reviews in your business the right way. It’s important that you work to ensure that you get the best reviews possible. If you don’t do this, then customers and clients are not going to trust your business. You’re going to lose contracts too. You need to address the cause of your bad reviews. Again, this could be due to issues on the road. If another driver notices one of your drivers engaging in road rage, we guarantee this is going to be reflected in reviews. Be aware that reviews can also turn up on social media and this can be more damaging. It’s easier for them to spread through sources like this. 

There are other reasons why you might get bad reviews too. For instance, this could be related to the behavior of your employees when they make a delivery. You need to think about ensuring that your drivers have the right training. They should always be as polite as possible to your clients and customers. You can’t afford to be in a situation where you are getting complaints about how deliveries are being handled. 

Tracking 

Of course, one of the main reasons for negative reviews with a logistics business is that deliveries are either late or you are not providing enough information to your customers and clients. Ideally, you should make sure that your customers know exactly when their products and packages are going to arrive. You can do this quite easily by investing in the right tracking solution. 

There are various tracking options available on the market. We recommend that you explore the ones that can provide the most up to date and accurate information. The more information you can provide to your customers, the happier they are ultimately going to be with your service. If there are technical issues with tracking, then you need to make sure that they are handled as quickly as possible

Criminal Activity 

Last but not least, it’s important to tackle the issue of criminal activity within your logistics business. This will be particularly crucial if you are transporting expensive or rare items. For instance, during the launch of the Playstation 5, Amazon experienced a widespread issue with employees and drivers stealing the consoles. Insiders claimed that there was absolutely no way consoles were being taken out of the warehouses. This meant that the focus shifted entirely to the drivers themselves. 

The general consensus was that drivers had either made deals with outside buyers or were being threatened by them. Why did this occur? Speaking off the record, many drivers claimed they were enticed by the possibility due to the low wages provided by Amazon and the poor work conditions. Ultimately, they could make more in the short term selling the stolen PS5s. It was also revealed that there were no real consequences for the issue and drivers were not fired immediately.

In your own logistics business, you need to make sure that you avoid this issue. It’s crucial that you think about how much you should be paying your employees. As well as this, you need to guarantee that there are repercussions for drivers that do explore these options. 

We hope this helps you understand some of the key points that you need to address as a business owner working in the world of logistics. If you take this advice on board, then you will be able to guarantee that you are able to seize a larger chunk of the market and impress clients with the service that you provide.

 

About the author /


Simon is a creative and passionate business leader dedicated to having fun in the pursuit of high performance and personal development. He is co-founder of Applied Change, a Business Change consultancy based in the UK. Simon is also an Ambassador for Gloucestershire business. Simon is an Associate Member of the Chartered Institute of Professional Development.

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