Estimated reading time: 2 mins
So when you think about the changes that are going to have a big impact on your business, the office isn’t going to be the first place that you think of. The office is the place where all of the magic happens, but it is true that not many changes actually happen to the office, that could benefit the business as a whole. But considering it’s such a hub of activity, and there’s so much that you couldn’t do if you didn’t have the office life you’ve built around you, your business just wouldn’t function as it is doing. And there definitely are subtle little changes that you can make in the office, that will have a big impact in how your business runs as a whole. If subtle changes sounds exactly like what you’re looking for, and you don’t want to spend too much money when doing it, then these ideas are definitely going to be perfect for you. Keep on reading to find out more!
Unless you have a brick and mortar shop, customer care is most likely going to be handled in the office, and so many businesses have a bad reputation for it. Big or small, it doesn’t matter how established a business is, it’s so easy to have a negative handling system. So one thing you could implement to help bring in some professionalism, is an automated phone system. This will pick up calls when you’re not there, help to direct customers to the right place, and just all round improve customer care. Where possible, there should always be someone at the other end of the phone, and there should be a smooth complaints system where the customer is always right. The more positive feedback you can get from negative situations, the better the image of your business will be.
Easing The Pressure
If you’re a well established business who is towing the line, you will most likely have people working for you. The people working for you play a big part in your company image and progression, and the pressure they feel to perform can halt progress. So as much as possible, try and make the working environment as relaxed and as fun as it can be. The more relaxed people feel, the more inclined they’re going to be to do the work to the best of their abilities. The more they’re working on overdrive, the more mistakes that are going to be made, and that negative atmosphere of overworked staff is just not what you want to deal with.
The location of your office can have big business benefits, believe it or not. Being in a big business city is always going to be a bonus in terms of building business connections, so maybe it’s time to move to an area that’s more thriving. Rent might be slightly more, but the vibe of the office in a big city, and the opportunities that can be created will be huge.