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The Advantages of Working with a Virtual Receptionist

Estimated reading time: 3 mins

The majority of small businesses are either operated by a sole proprietor or have just a handful of employees. From a financial standpoint, hiring a receptionist full-time to deal with incoming calls usually doesn’t fit into the budget.

Rather than taking on all of the costs associated with hiring a full-time employee, small businesses may want to look into using a virtual receptionist. This strategy provides the best of both worlds: customers still get excellent service and business owners don’t have to spend a lot of extra money on an employee of their own. Take a look at AnswerFirst’s virtual receptionist services.

Some of the top reasons to consider working with a virtual receptionist are included below.

Top-Quality Service for Your Customers

Customers like to know that they are working with a company that cares about their needs. Virtual receptionists are always there to take your calls, helping to create a sense of professionalism for your business. By handling incoming calls quickly and professionally, virtual receptionists can provide your customers with an excellent experience every time that they call.

Assistance When your Customers Need It

Instead of trying to field calls while you are eating lunch or worrying about missing a call if you go to the bathroom, you can rely on your virtual receptionist to handle all of your incoming phone calls. You can even go on vacation with confidence, knowing that your customers are receiving excellent service while you are away.

Leaves Customers with the Right Impression of Your Business

Working with a virtual receptionist can help your business seem bigger than it really is. When clients reach out to you, their calls are answered by a professionally trained receptionist. You can dictate what phrase they should use when they answer the phone, as well. For instance, you can have them answer with the name of your business, providing your customers with a seamless experience every time they call.

When it comes to interacting with customers, virtual receptionists can handle a variety of different tasks. Not only can they set up appointments but they can also take messages or pass on information on your behalf. They can even answer common questions that your business gets. When you work with a virtual receptionist, it gives your clients the impression that your company is professional, well-established, and larger than it really is.

Fewer Distractions

Trying to get work done when you constantly have to stop to answer the phone is impossible. By turning all of your incoming calls over to a virtual receptionist, you can pay attention to other aspects of your business. Fewer distractions and interruptions throughout the day will also allow you to get more done, helping to ensure that your business stays on track.

Lower Expenses

Hiring a full-time employee is an expensive prospect. Along with covering their wages, you also have to provide them with benefits. All of those extra expenses go away when you use a virtual receptionist, helping to keep the cost down.

Professional Order Handling

Along with fielding calls from customers, a virtual receptionist can also use your e-commerce system to accept payments or to put in new orders on behalf of customers. They can even help customers get answers to any questions that they may have about existing orders.

Virtual receptionists provide a lot of benefits for your business. Best of all, these services are extremely affordable to use – especially when compared to the cost of hiring someone full-time. When you use one of these services, you can be confident that your calls are being handled professionally.

 

About the author /


Simon is a creative and passionate business leader dedicated to having fun in the pursuit of high performance and personal development. He is co-founder of Applied Change, a Business Change consultancy based in the UK. Simon is also an Ambassador for Gloucestershire business. Simon is an Associate Member of the Chartered Institute of Professional Development.

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