Are You An Order Taker or Solution Maker?

cash in eyes

Estimated reading time: 1 mins

Do you accept requests from people and the dollar signs flash over your eyes, or do you view them as a way to add value to your colleagues/customers?

This is what fellow blogger Eric Brown is asking in his post Are you building an “order taker” or “solution maker” environment?

Eric’s post is IT-oriented, but the principle applies to any job or business: what’s your motive?

When I read Eric’s post, it got me thinking about my experiences with suppliers whose motive is to sell more stuff. They weren’t interested in making me a happy customer. They weren’t concerned with whether what I was asking for was, in fact, right for me. They didn’t care less if I was making a mistake when ordering something – even when they knew it wasn’t the best value, or even compatible with what I had bought from them in the past.

These people are coyotes, scavenging off the naive, uninformed or vulnerable.

Then I think about the people who have told me that I don’t need that… this would be a better and cheaper option… it’s best if you did this yourself with what you have already invested in.

These people are angels. They have integrity. They know what I needed, and when I needed it. And they cared about making my life and work better.

Have you had experiences of coyotes and angels?

Guess which I would rather buy from?

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About the author /

Simon is a creative and passionate business leader dedicated to having fun in the pursuit of high performance and personal development. He is co-founder of Truthsayers Neurotech, the world's first Neurotech platform servicing the enterprise. Simon is also an Ambassador for Gloucestershire business. Simon is an Associate Member of the Chartered Institute of Professional Development and Associate Member of the Agile Business Consortium.

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