making

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Building Employee Trust Through Words And Actions

In a recent survey of employees, who were asked what they would like to see more of in their bosses, a convincing majority replied with a single word: trust. It is one of the most crucial areas of an employee’s professional life and one of the major factors in high-turnover. To put it bluntly, your […]

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measurement

Do you know your Sanity Metrics from your Vanity Metrics?

Notice that some people report what makes them look good, rather than what is important for business?

Do you know your Sanity Metrics from your Vanity Metrics? Read More »

15 Blunders to Avoid when Implementing BPM

BPM (Business Process Management) projects have been initiated in many of the organizations I talk to – it’s a hot topic. Vendors and consultants will be making all sorts of promises and bold claims – so I thought I’d document some of the things NOT TO DO. Jeepers I wish I had this info only

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Brilliant Basics: Converting ideas and opportunities in technology to business value

Nobody has the monopoly on good ideas. You may find yourself in a situation where you have a good idea that can revolutionize your organization, if only ‘management’ could see it. You’re bursting at the seams to speak to someone who can sponsor the idea and make it happen. For the bright technical professionals who

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