Customer service is a fundamental part of any business, but customers nowadays have more exacting expectations than ever before. Being left on hold for what feels like a lifetime? Emails that are left unresponded to for days? Practices like these are just not going to cut it with the modern consumer.Efficiency, convenience, and personalized service […]
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COVID-19 has changed human interaction, possibly forever. Many aspects of our daily lives and how we engage with other people has shifted to online communication tools over the internet. Zoom, Teams, WebEx are just a few examples of the new tools we now use (alongside the familiar email, instant messaging/chat and Skype-calling), quite possibly for
How does online counselling work? Read More »
The average person seems to have a lot less time on their hands than they used to. This means that your business needs to find as many ways as possible of seeming approachable. One way of doing this is by having multiple means of contact, but this is only effective if they are all answered
How Contactable is Your Business? Read More »
The means of communication are different today than 20 years ago. What with advancements in mobile technology video calling apps, there is no reason to be in the same room. From a personal standpoint, this is bound to have an impact on your life. From a business one, it could change the way your company
5 Key Communication Trends Businesses MUST Know Read More »
