customer satisfaction

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Digital Experience Metadata [And Why It’s Cooler Than You Think]

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How you interact with your customers across all platforms, like your website or app, has a lasting impact on the customer’s impressions about your brand.If the outcome of your interaction is positive, the chances are that you will enjoy profitable relationships with them; otherwise, you will lose them to your competitors.Enhancing digital experience for your […]

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Keep Customer Satisfaction & Loyalty: 4 Mistakes to Avoid

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It’s important for any business to work hard on drawing new customers. However, according to statistics, a new visitor to your website is only about 20% likely to make a purchase. A customer who has already purchased something from you, on the other hand, has a 60% chance of doing this at least once again.

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How to Increase Customer Retention

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Understanding your user base is one of the most important aspects of your business. Knowing how your customers are reacting to your interface, products, customer support system, and ads across the net is how you gain a foothold on your customers to sustain and increase customer retention.Analytics are conquering the internet nowadays, with stats on

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Is Your Business Lean?

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Most business owners are concerned about waste. Wasting labour hours, wasting production hours, and even wasting office space are primary concerns. Most startups naturally stretch the resources they have as far as they can go. But as a business starts to expand, making the right impression to woo the right clients can see the start

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