How to Rebuild Trust After It’s Been Broken
Trust is fragile. It’s one of those things that takes time to build but can shatter in a moment. I share how to rebuild trust after it’s been broken.
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How Should I Respond to a Bad Online Product Review? (with template)
A single negative review can sway potential buyers, tarnishing your brand’s reputation and impacting sales
How Should I Respond to a Bad Online Product Review? (with template) Read More »
Essential Steps When You Have Disappointed A Customer
Apologize: Fix: Protect: Learn
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What to do when you have made a tit of yourself at the office Christmas Party
Many of us have done this – I know I have. So what do you do to dig yourself out of the hole?
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My boss told me off in front of everyone
You probably wished the earth would open up and swallow you whole. How will you respond?
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How to deal with an Angry Boss
Being on the receiving end of anger is a horrible experience, but when it’s your boss it’s even more traumatic. What should you do?
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