customer satisfaction

iceberg of ignorance

The Iceberg of Ignorance: A Guidebook for Leaders

In 1989, Sidney Yoshida introduced a concept that forever changed the way organizations understand their operations and information: the “Iceberg of Ignorance.”

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Strategic Timing for Employing Freight Shipping Services in Growing Businesses

Key Takeaways:Table of Contents:When to Hire Freight ShippersIt can transform its logistical ecosystem by identifying the precise juncture at which a growing business should align with professional freight shippers. This strategic decision commonly occurs when companies face the daunting complexities of enlarged shipping volumes or when specialized services like cold-chain or hazmat transport become fundamental

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what is retention

What is Retention? How to Keep Your Best Talent

What is retention? The concept of retention goes beyond mere numbers or statistics. In this post, we’ll deep-dive into employee retention and how to achieve it.

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Performance Review Tactics for the Retail Industry

Conducting effe­ctive performance re­views can be challenging, e­specially with the fast-paced nature­ of the industry, high staff turnover rates and custome­r interactions that come with jobs in retail. This article­ will explore effe­ctive tactics specifically tailored to pe­rform successful performance re­views within this unique sector

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PQT

How to Use the Price-Quality-Time (PQT) Conflict When Purchasing

This is an important consideration when making high-value purchases. The Price-Quality-Time conflict is an age-old problem that has plagued businesses and consumers alike

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Outstanding Customer Service: Why It Matters To Home Builders And How To Accomplish It

A home-building project requires dedication, skills, professionalism, expertise, and resilience. You may face various challenges, and making numerous decisions can make home projects an arduous experience for many professionals. However, home builders must provide a pleasant experience for clients to leave a good impression. While home building centers on your team’s performance, customer service is also

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