IT Leaders have been burnt badly over CRM (Customer Relationship Management).There are many failed CRM initiatives to dine out on. But CRM is set to face a resurgence as technology and business has matured towards being really ready for it. And this I think is they key reason why. CRM in the late 90s and […]
Is CRM On Your Agenda? Read More »
BPM (Business Process Management) projects have been initiated in many of the organizations I talk to – it’s a hot topic. Vendors and consultants will be making all sorts of promises and bold claims – so I thought I’d document some of the things NOT TO DO. Jeepers I wish I had this info only
15 Blunders to Avoid when Implementing BPM Read More »
BPM isn’t a fad nor a bolt-on to business. BPM is a model for business and it is growing. BPM is about continuous improvement and scale through technology. BPM must be recognized at the highest level in an organizational to truly deliver on the promises sold by vendors. Here’s why:Continuous improvement is the primary business
Why Business Sponsorship and a Center of Excellence is Key to BPM Success Read More »
