change management

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Do You Consider Business Readiness as an Afterthought?

You wouldn’t talk to someone who isn’t paying attention. Nor would you make a movie if you didn’t know who would watch it. So why do projects often deliver to a Business who isn’t ready to receive?Business Readiness is a loose term which can mean the Business’s ability to take on what a project delivers. […]

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A Painful Reminder About Change Management

When you’re headlong into a programme of work which requires significant process change, it is so easy to forget about the people the processes have an effect on. I’ve just realized this to my dispeasure!Right now I am involved in a programme of working changing IT delivery processes, that covers the standard ITIL approach of Release

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Why BPM is a Real Tough Sell to Your Boss

To continue the recent thread of posts about BPM, we’re going to look at the Real Tough Sell of it. BPM is about Evolution, not Revolution: The Western world is addicted to the Quick Fix, Instant Gratification and Revolution. High Impact is expected. BPM follows the concept of Kaizen (a Japanese philosophy) where the organization

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