SimonStapleton.com

Web Outages – What is Your Story?

Estimated reading time: 1 mins

Last week I wrote an article about the really embarrassing issue of not knowing when your website is down – particularly before your boss does. Does this still happen to you?

Have you got a story along these lines? And how did you solve it?

Here is a story that a Charlie Steed, an IT Ops Manager based out of Fresno, emailed in:

An emerging aspect of our organization’s proposition is providing our clients access to real-time trading information through the web channel, so our customers have come to expect 24×7 access. Like many SMEs though, we can’t afford to have a 24×7 operation so we do what we can. About 6 months ago, we kept seeing outages on our site, but the worst of it was that the outages were reported by key customers to my boss, and then it filtered down to me – all this happened before our own equipment noticed [and alerted] the failure! Holy crap! So I had to employ new measures. The quick and easy one was to use an external service that monitored our website continuously and sent me a SMS when it was down – this way we could react quickly. It made all the difference! It also meant I didn’t get the crap kicked out of me by my boss.

This is a familiar story for me – I can recall being in the same precarious position 7 years ago when my employer was growing fast – but too fast for their investment in fault-tolerant infrastructure. The nature of high-value online business propositions is that when the website is down, someone is in for a kicking. If you have a story, then let us hear it! If have a solution you want to share, then let us hear it!

If you’re looking for a top-grade web monitoring solution, then why not take a look at ObservePoint – for free ? Why not monitor your competitors sites too – for free?


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