All Entries in the "BPM" Category

How To Build Your Vision for BPM

BPM, or Business Process Management, is a growing sector of Business Technology. Forrester Research forecast growth over the next five years to be between 17.5% and 35.5% (why do they have to use fractions in these figures? We get the picture - Lots!) So if it ain’t happened to you yet, then there is a [...]

SOA Demands Different Leaders

Service-Oriented Architecture (SOA) isn’t a new concept, but its emergence in organizations is demanding transformational leadership to be applied at all levels.
I’m assuming you already know about SOA, but I want to recap one important point. The nature of SOA is that it demands server-based technology functions, such as an accounting suite, to become the [...]

Is CRM On Your Agenda?

IT Leaders have been burnt badly over CRM (Customer Relationship Management).
There are many failed CRM initiatives to dine out on. But CRM is set to face a resurgence as technology and business has matured towards being really ready for it. And this I think is they key reason why. CRM in the late 90s and [...]

Why BPM is a Real Tough Sell to Your Boss

To continue the recent thread of posts about BPM, we’re going to look at the Real Tough Sell of it.
BPM is about Evolution, not Revolution: The Western world is addicted to the Quick Fix, Instant Gratification and Revolution. High Impact is expected. BPM follows the concept of Kaizen (a Japanese philosophy) where the organization continually [...]

15 Blunders to Avoid when Implementing BPM

I’m on a bit of a roll with BPM (Business Process Management) at the moment and here is a list of 15 blunders you really should avoid when on a BPM initiative. BPM initiatives seem to be initiated in many of the organizations I talk to - it’s a hot topic. Vendors and consultants will [...]

Why Business Sponsorship and a Center of Excellence is Key to BPM Success

BPM isn’t a fad nor a bolt-on to business. BPM is a model for business and it is growing. BPM is about continuous improvement and scale through technology. BPM must be recognized at the highest level in an organizational to truly deliver on the promises sold by vendors. Here’s why:

Continuous improvement is the primary business [...]